FAQ's
Shipping
What are your delivery times?
We offer next-day delivery for all orders within the UAE.
How much will shipping cost?
We provide free delivery on all orders within the UAE.
Can you provide worldwide shipping?
Not at the moment, but stay tuned as we plan to expand soon!
I am getting an error during checkout with ApplePay?
If you see an "update shipping address" error during ApplePay Checkout - please update your address in your ApplePay account & add your Emirate in the Area field
My Order
How can I cancel my order?
You can cancel your order within 2 hours of placing it by contacting our customer support team. Please provide your order number for a quick process.
What if I receive the wrong product?
If you receive the wrong product, please contact us immediately with your order details and a photo of the item. We’ll arrange for a free exchange or replacement at your earliest convenience.
Do you offer exchanges for faulty items?
Yes, we exchange or replace any faulty items. Just reach out to us within 7 days of receiving your order with proof of the defect.
Product
How do I return my product?
To return your product, contact our customer support team to initiate the process. We’ll provide you with a return label and instructions. Returns are free for faulty or incorrect items.
How do I care for my product?
We recommend following the care instructions on the garment’s label. Most items are machine washable on a gentle cycle, but for best results, air dry and iron on low heat if needed.
Do you offer extended warranties?
Currently, we don’t offer extended warranties. However, we ensure high-quality products and are happy to assist with any issues you may face.
