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Frequently Asked Question's
Do you offer size guides for your products?
Yes, we provide detailed size guides on each product page to help you find the perfect fit. If you're unsure about sizing, feel free to contact our customer service team for assistance.
What delivery options do you offer?
We offer next-day delivery within Dubai for all in-house products. Orders placed before 5 PM will arrive the next day. We also provide standard delivery options for other locations in the UAE.
How can I track my order?
Once your order is shipped, you will receive an email with a tracking link. You can also log into your account on our website to view your order status and track its progress.
What is your return policy?
We accept returns within 14 days of delivery. Items must be unworn, unwashed, and in their original packaging. Please visit our Returns page for detailed instructions on how to initiate a return.
Are there any promotions or discounts available?
We regularly offer promotions and discounts on selected items. To stay updated, subscribe to our newsletter or follow us on social media for the latest offers and exclusive deals.
Can I change or cancel my order after it’s been placed?
If you need to change or cancel your order, please contact us as soon as possible. Once an order is processed for shipping, we may not be able to modify it.
What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer service within 48 hours of delivery. We will arrange for a replacement or refund as needed.
I am getting an error with Apple Pay?
If you see an "update shipping address" error during ApplePay Checkout - please update your address in your ApplyPay account and add your Emirate in the Area field.
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